Refund & Returns

At Luxivoria, we take pride in the quality and luxury of our products. If, however, you are not fully satisfied with your purchase, we’re here to help.

We want you to love your Luxivoria experience. If something isn’t right, we’ll do our best to make it right.

Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • Exceptions / Non-Returnable Items

    To ensure safety and quality, we cannot accept returns on:

    • Opened or used products

    • Personal care items (including fragrance boosters, once unsealed)

    • Sale items or gift cards

    If you’re unsure whether your item qualifies, contact us before returning.

    Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on products that have been opened, used, or tampered with.

Exchanges

The fastest way to receive the product you want is to complete a return for your original purchase. Once your return is accepted, you may place a new order for the replacement item.

Refunds

  • Approved returns will be refunded to your original method of payment.

  • Please allow up to 7 business days for the refund to appear, depending on your bank or card provider.

  • Shipping costs are non-refundable.

Return Process

If your return is accepted, we’ll provide you with a return shipping label and clear instructions on how and where to send your package.
Please note: items sent back to us without first requesting a return will not be accepted.

You can always reach us for any return questions

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos, and we’ll make it right immediately.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.